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Q What is your payment terms ?
A T/T, D/P, Western Union, L/C
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Q What’s the stainless steel Grade you are working now?
A We are working mostly in SUS304 and SUS316, some items can be SUS201 as well.
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Q How can I get the latest prices?
A Send requirements via email(sales@dndhardware.com), we will reply you in 24 hours. D&D offer not only door hardware product but also Door Opening Solution.
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Q What's the guarantee of your products?
A 5 Year Mechanical Guarantee.
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Q What is the Minimum Order Quantity？
A MOQ is 500 sets per item.
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Q What’s your delivery time?
A For regular items, usually deliver within 30 days. For special items, take 40-50 days. We will update order status by mail.
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Q How long can I expect to get the sample?
A Regular samples can be finished in 7 days,if for OEM samples will be 10 days to 15 days.
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Q Could you send me sample before I place an order?
A Yes, offer 3 pcs free samples for your evaluation, you provide the Courier account for freight collect.
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Q Do you accept OEM or ODM?
A Yes, We are professional in OEM and ODM.
We are cooperating with famous brands for OEM and ODM.
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Q Can I have my box design and put my logo on the products?
A Yes, sure. we can customize the box and put your logo according to your design for your order.
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Q Do you have quality system?
A Yes, we have. We have set up our quality system and well controlled our production quality as per the instructions and requirements in it and well-control each procedure throughout the mass-production.
①To ensure the material component follows the ASTM standard, D&D use spectrometer to check the stainless steel raw material before production.
②D&D use measuring tools to check the product in each procedure throughout the mass-production to ensure the dimension of product meet customer’s requirement.
③ D&D arrange Quality control department in each step of the mass-production to ensure each production fulfill their duty to produce well-product.
④D&D use salt spray testing machine to test the product, to ensure it meet specific corrosion-resistance requirement.
⑤ D&D test products on testing machine very often to ensure products meeting CE / UL / ANSI standard.
⑥ D&D use 2D and 3D drawing to communicate with customer, which is clearly and accurately.
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Q What's your main market?
A We has established long business relations with customers from Europe, Middle East , America and Asia, benefit from quality assurance, expertise knowledge ,competitive pricing, customization ability and great service.
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Q What certificate you have?
A We have CE，UL and ANSI/BHMA cerfificate, all our product design follow up the international standard（European Standards& American Standards）, such as the EN/CE, UL, ANSI standard. Suitable for education, healthcare, hospitality, residential and commercial applications.
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Q What is your loading port?
A Jiangmen/ Guangzhou/Shenzhen/
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Q When we received your products, how should we do if we found problems ?
A Please description of defect with pictures & quantity, and send us a report, that we can know the problems and check how to solve it. Be assure we are responsible for our quality and provide necessary support to our customers.
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Q Can we be your distributor in our market ?
A Yes,you can be our distributor for our brand - D&D HARDWARE - in your market.
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Q Where is your factory located? How can I visit there?
A We are located in Jiangmen city Guangdong province in China near Guangzhou and Shenzhen. About 2 hours drive from Guangzhou Airport. Welcome to visit us.
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Q Are your company factory or trading company?
A We are a SGS Audit factory, over 10 years manufacturing experience in architectural hardware.
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Q What are exit devices?
A Exit devices are used to secure openings while at the same time providing immediate egress in the case of emergency.
An exit device is a piece of hardware mounted on the push side of a door. It is designed to release a latching mechanism in the event of panic. Exit devices are intended to operate without prior knowledge or training when pressure is applied to horizontal bar or push pad mounted to the door.
Because of their direct effect upon life safety, exit devices are one of the most important hardware items in a building.
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Q How many designs of exit device are available?
A Exit devices are available in two design styles:
The contemporary touch bar type
The touch bar type usually is a one-piece assembly consisting of a rectangular body extending from the lock stile to the hinge stile. A portion of the body protrudes away from the unit, acting as a touch bar (touch pad/contact from the unit, acting as a touch bar (touch pad/contact surface). Pressure against this touch bar will retract the latch or vertical rods at the end of the assembly.
The traditional cross bar type
The crossbar type has two cases, a lock stile case and a hinge stile case. A conventional round cross bar connects horizontally across the door to both of them. Pressing the crossbar toward the door retracts the latch.
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