What certificate you have?
We have CE，UL and ANSI/BHMA cerfificate, all our product design follow up the international standard（European Standards& American Standards）, such as the EN/CE, UL, ANSI standard. Suitable for education, healthcare, hospitality, residential and commercial applications.
What's your main market?
We has established long business relations with customers from Europe, Middle East , America and Asia, benefit from quality assurance, expertise knowledge ,competitive pricing, customization ability and great service.
Do you have quality system?
Yes, we have. We have set up our quality system and well controlled our production quality as per the instructions and requirements in it and well-control each procedure throughout the mass-production.
①To ensure the material component follows the ASTM standard, D&D use spectrometer to check the stainless steel raw material before production.
②D&D use measuring tools to check the product in each procedure throughout the mass-production to ensure the dimension of product meet customer’s requirement.
③ D&D arrange Quality control department in each step of the mass-production to ensure each production fulfill their duty to produce well-product.
④D&D use salt spray testing machine to test the product, to ensure it meet specific corrosion-resistance requirement.
⑤ D&D test products on testing machine very often to ensure products meeting CE / UL / ANSI standard.
⑥ D&D use 2D and 3D drawing to communicate with customer, which is clearly and accurately.
Can I have my box design and put my logo on the products?
Yes, sure. we can customize the box and put your logo according to your design for your order.
Do you accept OEM or ODM?
Yes, We are professional in OEM and ODM.
We are cooperating with famous brands for OEM and ODM.
Could you send me sample before I place an order?
Yes, offer 3 pcs free samples for your evaluation, you provide the Courier account for freight collect.
How long can I expect to get the sample?
Regular samples can be finished in 7 days,if for OEM samples will be 10 days to 15 days.
What’s your delivery time?
For regular items, usually deliver within 30 days. For special items, take 40-50 days. We will update order status by mail.
What is the Minimum Order Quantity？
MOQ is 500 sets per item.
What's the guarantee of your products?
5 Year Mechanical Guarantee.
How can I get the latest prices?
Send requirements via email(firstname.lastname@example.org), we will reply you in 24 hours. D&D offer not only door hardware product but also Door Opening Solution.
What’s the stainless steel Grade you are working now?
We are working mostly in SUS304 and SUS316, some items can be SUS201 as well.
What is your payment terms ?
T/T, D/P, Western Union, L/C
Are your company factory or trading company?
We are a SGS Audit factory, over 10 years manufacturing experience in architectural hardware.
Where is your factory located? How can I visit there?
We are located in Jiangmen city Guangdong province in China near Guangzhou and Shenzhen. About 2 hours drive from Guangzhou Airport. Welcome to visit us.
Can we be your distributor in our market ?
Yes,you can be our distributor for our brand - D&D HARDWARE - in your market.
When we received your products, how should we do if we found problems ?
Please description of defect with pictures & quantity, and send us a report, that we can know the problems and check how to solve it. Be assure we are responsible for our quality and provide necessary support to our customers.
What is your loading port?