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Q Does D&D Hardware support OEM, ODM, and custom manufacturing?
A Yes, we support OEM, ODM, and custom manufacturing. We provide customization for hinge dimensions such as length, width, and thickness; special finishes such as satin, polish, PVD, and antique finishes; engraving, logo branding, and private labeling; and special materials such as SS316 stainless steel and solid brass.
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Q Does D&D Hardware provide samples, and what are the sample costs and lead times?
A Yes, we provide samples. For standard products, we usually offer 1-5 pieces per model, with sample fees and courier charges applicable and creditable against future bulk orders. For customized samples, we quote according to specific design requirements. Sample lead time is generally 3-15 business days, depending on the product and finish.
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Q What payment terms does D&D Hardware offer to buyers?
A We usually require 100% upfront T/T payment for samples or small orders under USD 5,000. For bulk orders, we require a 30% deposit and 70% balance before shipment or upon presentation of a copy of the Bill of Lading. For long-term partners, we can negotiate alternative terms such as L/C, D/P, and partial Cash on Delivery.
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Q What is D&D Hardware's production lead time?
A We usually need 25-35 days for stock or standard products, 35-45 days for custom finishes or materials such as SS316 and special colors, and 35-60 days for large-scale projects or complete door hardware sets. We provide weekly production updates and can expedite schedules for urgent projects when possible.
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Q What Minimum Order Quantity (MOQ) does D&D Hardware require?
A We set the MOQ by product type. For standard stainless steel hinges and door closers, the MOQ is typically 100-500 units per item. For customized products or special surface finishes, the quantity is negotiable and usually ranges from 200 to 1,000 units. For samples, we usually provide 1-5 units, and a sample fee may apply, which can be refundable after a bulk order.
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