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Q Where is the D&D Hardware factory located, and how can visitors arrange a factory visit?
A We are located in Jiangmen City, Guangdong Province, China, close to Guangzhou and Shenzhen. Our factory is about a two-hour drive from Guangzhou Airport, and we warmly welcome customers and partners to visit our facility.
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Q Can a company become a D&D Hardware distributor in its local market?
A Yes, we welcome companies to become authorized distributors for D&D HARDWARE in their specific markets. We invite interested partners to contact us for more details about partnership opportunities.
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Q Does D&D Hardware provide traceability through batch numbers or serial numbers?
A Yes, we provide complete traceability from raw materials to finished products, including batch numbers and serial numbers, to support quality management and after-sales service.
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Q How does D&D Hardware handle quality disputes involving rust or surface finish issues on stainless steel door hardware?
A We maintain strict quality control and conduct salt spray testing to help ensure corrosion resistance. If rust or surface finish issues occur, we investigate the case according to our warranty policy and provide a suitable solution.
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Q What should customers do if they discover an issue after receiving D&D Hardware products?
A We ask customers to provide a defect description, supporting photos, and the affected quantity, then send the report to us. We review the issue, identify the appropriate solution, and take responsibility for product quality while providing the necessary support.
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