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Q What product warranty period does D&D Hardware offer?
A We offer a 5-year mechanical warranty on most stainless steel hinges, door closers, door locks, and exit devices, excluding surface finishes and electronic components. We cover defects in materials and workmanship under normal use.
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Q What quality control measures does D&D Hardware follow, and does D&D Hardware accept third-party inspections?
A We implement 100% pre-packing inspection, in-process quality control, and final AQL random inspection. We have passed SGS and TUV factory audits, and we welcome buyers or third-party inspection agencies such as SGS or Intertek to inspect our factory.
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Q Is D&D Hardware a manufacturer or a trading company?
A We are an SGS-audited factory with over 18 years of experience manufacturing architectural hardware. We focus on professional door opening solutions for commercial, institutional, and project-based applications.
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Q What IQC, IPQC, and OQC quality control processes does D&D Hardware use?
A We follow strict quality control processes, including Incoming Quality Control (IQC), In-Process Quality Control (IPQC), and Outgoing Quality Control (OQC), to manage product quality at every stage.
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Q Does D&D Hardware support factory audits or video inspections?
A Yes, we support factory audits and video inspections so customers can verify our production capabilities, quality management systems, and factory scale.
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Q Which countries and regions does D&D Hardware export to, and does D&D Hardware have project references?
A We export to more than 30 countries and regions, including Europe (UK, Germany, France), the Middle East (UAE, Saudi Arabia, Qatar), North America, South America (Colombia, Chile, Brazil), Asia (Singapore, Malaysia, Vietnam), and Australia. We have project references in five-star hotels, commercial buildings, hospitals, airports, and government buildings.
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